care + policy
caring for your greeting cards
once you receive your paper goods, we recommend keeping them in their individual cellophane packaging to keep them clean and avoid any accidents like water spillage :)
caring for your ceramic piece
all glazes and clay used are food and drink safe unless otherwise noted in the product description (kitchenware pieces are always food and drink safe). although each piece is dishwasher and microwave safe, gentle & nonabrasive hand washing is highly recommended as sudden changes in temperature may cause stress to the piece :)
shipping
we are currently only shipping our paper goods, ceramic orders are for pick up in nyc - if you order both, your paper goods will be packaged up with your ceramic piece for pick up. please allow up to 5 business days for processing and packaging of your order. once your order has been shipped, you'll receive a notification via email :)
returns + exchanges
all sales are considered final. we accept refunds or exchanges for product damaged in transit or if the incorrect item was shipped, please reach out to sincerelygoodsstudio@gmail.com :)
if you have any additional questions, feel free to ask here.